Shipping policy

Thank you for purchasing from NICOLA ANN KENNY. As a local New Zealand e-commerce store focusing on fashionable daily bags, we implement standardized order handling and shockproof packaging specifications. We aim to dispatch all bag merchandise properly and deliver goods to buyers smoothly within the stipulated logistics cycle.

1. Order Processing Time

We start order validation, goods packing and logistics arrangement within 1–7 business days once customer payment is verified. New Zealand public holidays and weekend days are excluded from order processing hours. When facing seasonal shopping surges and bulk order influx, order turnaround may be prolonged moderately. We shall send formal email alerts to buyers if delivery delays become obvious.

2. Shipping Rates and Delivery Estimates

Shipping expenses are calculated based on package dimension, gross weight and delivery destination. All logistics costs will be listed transparently on the checkout page before payment submission.
All bag orders adopt standard worldwide shipping, with an estimated delivery lead time of 15 business days.
The delivery timeframe serves only as a reference. Actual arrival time may fluctuate due to logistics congestion, customs inspection progress, extreme meteorological conditions, local transportation restrictions and national holidays.

3. Shipment Confirmation and Order Tracking

After our warehouse hands over your bag parcels to the logistics carrier, an automated shipment confirmation mail will be sent to your registered mailbox, containing parcel tracking codes and official inquiry links.
Carrier system data synchronization requires buffering time. Shipment tracking status will be refreshed and accessible between 24 to 72 hours after dispatch. In case of long-term blank tracking status, customers may turn to our support team for manual logistics checking.

4. Incorrect Address Disclaimer

Buyers shall fill out precise recipient address, postal code and valid contact number while checking out, and double-check all delivery information before payment.
TED JEFFERY HUNTER shall not bear legal liability for misdelivery, parcel return or lost goods triggered by inaccurate, missing or wrong recipient information provided by customers. All extra reshipping charges incurred by address mistakes shall be undertaken by the buyer.

5. Lost or Damaged Packages

Lost Packages:
If your parcel goes missing during international transit, you must raise a logistics investigation request to our customer service within 3 calendar days from the expected delivery date. We will coordinate with overseas logistics providers to trace parcel routes and settle relevant disputes.
Damaged Items:
Bags are vulnerable to extrusion and abrasion during long-distance transit. If you receive broken, scratched or deformed bag products, you need to snapshot intact outer packaging and defective product details within 24 hours after parcel collection, and submit relevant evidence to our official mailbox. Our team will conduct damage assessment and launch follow-up handling procedures promptly.

6. Apparel Care and Usage Notice

Each bag is attached with material maintenance tips applicable to leather, woven fabric and synthetic materials. Customers shall maintain and use products following the official guidance. We reject after-sales claims for item damage, discoloration and structural fracture caused by rough use, self-disassembly, improper detergent use and wrong storage environments.

7. International Shipping and Customs Notice

Cross-border shipments may incur destination-country import taxes, customs clearance service fees and regulatory charges as per local trade laws. Such incidental fees are independent of commodity value and shipping fees, and shall be afforded by parcel recipients.
We will not take charge of customs detention, forced parcel return and related penalties arising from buyers’ failure to comply with overseas import declaration requirements.

8. Contact Information

For any logistics consultation, policy inquiry and delivery after-sales feedback, please contact us via the official information below:
Trade Name: TED JEFFERY HUNTER
Phone Number: (021) 0676-513
Email: contact@tickbysarina.shop
Physical Address: 68 Mayfair Place, Westown, Taranaki, New Plymouth 4310, New Zealand